At Shourk, we aim to provide a seamless and user-friendly experience. Please review the following policy regarding cancellations and refunds:
Users are not allowed to cancel a session once it has been booked.
If the expert is unavailable at the scheduled session time and rejects the session request, you will receive a full refund, which will be credited back to your bank account.
Refunds will only be issued if the session is rejected by the expert. If the session is not rejected, no refund will be processed.
For assistance or queries, please contact our support team at Shourk.ksa@gmail.com. We’re here to help.